1. Cancellation and Refund Terms
1.1. Cancellation of Surgery:
In cases where the surgery is canceled, the deposit will not be refunded as it is held until the cancellation date.
1.2. Cancellation on the Day of Surgery:
In the event the surgery is canceled for any reason on the day of the surgery, the expenses up to the surgery day are to be covered by the patient. These expenses include pre-surgery tests, transportation, hotel accommodation, assistants, and other services included in the surgery package price.
If the patient will no longer undergo the surgery, the expenses up to the cancellation day should be covered by the patient.
1.3. Unexpected Situations:
Any additional costs that may arise due to any condition identified before the surgery but not stated in the medical history form will also be the responsibility of the patient.
2. Refund Procedure
Information will be provided to the buyer to summarize deposits and expenses that have been canceled or are non-refundable.
For refund processes and all kinds of communication, the following contact information will be used:
Clinic Wise Sağlık Turizmi ve Bilişim Hizmetleri Ltd. Şti.
Address: Fulya Mh, Quasar Residence, Büyükdere Cd. No:76/901, 34394 Şişli/Istanbul
Phone: +90 212 963 03 93
Email: [email protected]
4. Changes and Updates
Clinic Wise reserves the right to update the refund policy at any time. Updated policies will come into effect after being published on the website.